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4 Annie St, Caboolture

COVID -19 Policy updates: from 17th December 2021

In our commitment to the safety of our community, the team at Caboolture Physical Therapy Centre have been closely monitoring all COVID-19 health related directives and have been consistently working to ensure that all staff, clients and visitors to our clinic comply with these directives.

We would like to take this opportunity to thank all of our clients for their understanding and support with the measures that we have introduced in our efforts to play our part in reducing the spread of COVID-19.

As you are aware, there have been a lot of changes in relation to restrictions, mask wearing, and vaccinations and it can be hard to know exactly what this means for our clients and staff. We are working through this as best we can and we ask that you please remain patient with us, we do not make these directives, but we are required to follow them.

  1. Mask Wearing:

Given we continue to provide services to unvaccinated individuals and their families (and will continue to do so), masks will be required by all staff, clients, and visitors to the clinic (irrespective of vaccination status) from Monday 13th December 2021.

Everyone is encouraged to wear a mask in crowded spaces or where physical distancing is not possible.

  1. Vaccinations:

As of the 15th of December, it will be a requirement for any worker in healthcare who enters, works in or performs services in a healthcare setting to have the prescribed doses to be vaccinated against COVID-19.  

We are pleased to advise that the staff at Caboolture Physical Therapy centre are compliant with this directive and have provided evidence of their double dose of vaccination.

From the 17th of December, when the QLD public health direction is published, our reception staff will be asking to site your digital vaccination certificate. This will be documented, but not recorded on your file.

Valid proof of vaccination includes:

  1. Digital Vaccination certificate
  2. Immunisation record
  3. Printed vaccination certificate
  4. QLD check in app

If I am vaccinated and my family member or carer are not vaccinated, can they attend my appointment with me?

Unfortunately, no unless you are under the age of 16. Masks must be worn by all persons accompanying a family member or dependant receiving treatment who is under the age of 16.

If you are waiting for someone and are not vaccinated, we ask that you please remain outside the building.  

  1. What this means for Hydrotherapy, Gym and Group Therapy:

If you have not provided proof that you have received a double dose of your COVID-19 vaccination, you will not be able to receive hydrotherapy or participate in Group therapy.

Masks are required for all group therapy classes.

If you are attending the gym with one of our therapists, it may not be possible to socially distance, so we do ask that you wear a mask throughout your session. Your therapist will also be wearing a mask. If you are attending the gym without a therapist please follow the rules set by the facility.

  1. Exemptions:

What if I am unable to receive the vaccination for medical reasons?

If you are medically exempt from receiving the prescribed doses to be vaccinated against COVID-19, you will be required to present a medical certificate stating that you are exempt from receiving a vaccination. You will be required to wear a mask and your therapist will be wearing the appropriate PPE throughout your session.

What if I am exempt from wearing a mask?

If you are exempt from wearing a mask and have received your double dose of vaccination, our reception staff will take reasonable steps to ensure that it is safe for you to enter the clinic.

If you have a medical exemption from receiving your vaccination and are exempt from wearing a mask, we do have a telehealth service available.

We understand that these announcements may be difficult for some of the individuals and families attending our clinic, however we are hopeful that you will continue to support our commitment to the safety of our community through understanding and complying with these policies.

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The World Health Organisation has declared the coronavirus (COVID-19) a pandemic requiring a global coordinated effort.

Symptoms can include fever, flu-like symptoms such as coughing, sore throat and fatigue and/or shortness of breath.

Your health and the health of our staff is our priority. We think it is important to keep you updated and informed on any changes that occur. 

If an appointment is affected by lockdown, we will make every attempt to contact you and ensure that our clinic environment is as safe as possible.  

We are a COVID safe business, and have a COVID safe plan in place, with policies on;

  • Physical distancing: we have measures in place to maintain, and encourage others to maintain the social distancing principle of at least 1.5 metres separation where possible which includes;
              • between clients throughout subjective interviewing
              • at entry/exit points
              • between staff in office areas
  • Hygiene:  Caboolture Physical Therapy Centre is committed to observing appropriate hand hygiene measures to minimise the risk of exposure to, contracting, or spreading COVID-19 within the workplace. We have multiple hand-washing stations available and hand sanitisers are located at the entry/ exit of the premises, in each office area and in each treatment room.
  • Cleaning:  We have prepared and implemented a cleaning, and where appropriate, disinfecting, schedule that ensures the workplace is routinely cleaned. When cleaning, attention will be given to frequently touched surfaces and all rooms are thoroughly cleaned between each client. 
  • Contact tracing: Caboolture Physical Therapy Centre has adopted record keeping and contract tracing requirements that comply with Queensland government and public health orders. Using the Queensland government contact tracing app / QR code method, please check in on arrival.
  • Response planning: We have prepared a COVID-19 emergency response plan outlining how we will respond if there is a suspected or confirmed case of coronavirus associated with the clinic.

As part of our Hygiene policy, the use of facemasks will be necessary if the risk of community transmission and physical distance is too difficult to maintain. When there is a local government mandate, we will ensure that such orders are complied with.

Please refer to our practice policy on wearing masks.

11.8 Mandatory Mask wearing and exemptions

Throughout a lockdown or where there is a significant spread of Covid 19, QLD health and the local government will often Mandate the wearing of masks for a strict period of time, these guidelines and mandates may last for varying time periods and government guidelines should be checked and adhered to throughout these periods.

Practice policy for Mask wearing

When there is any community transmission of COVID 19 or in a lockdown situation, all persons entering the clinic will be required to wear a mask

When there is a local government mask mandate, all persons entering the clinic will be required to wear a mask.

This includes staff, clients, delivery persons and trades people.

If an individual has a Medical Exemption from wearing a mask

Throughout a lockdown:

As part of our COVID safety plan, a condition of entry to the practice during a lockdown, states that all clients and staff don a face mask prior to entering the clinic.

If you are medically exempt from wearing a mask, we will find an alternate, COVID safe method to delivery your therapy service. This may include Telehealth or deferring your appointment to a later date.

Throughout a mask mandate:

If you are medically exempt from wearing a mask, our reception staff will ask a series of questions ensuring that it is safe for both you and our staff to enter the clinic. This may also involve checking your temperature.


Your health is important to us. We ask that you evaluate your own health and the health of those that you have been in close contact with prior to attending the clinic.

If you have been unwell recently, please phone Reception on 5495 3255 prior to your appointment so that we can discuss with you your options for treatment.

We ask that you refrain from attending the practice if:

  1. you have been interstate or overseas within the last 14 days
  2. you have been in close contact with a known case of COVID-19
  3. have flu like symptoms and have not received medical clearance from a GP, or returned a negative COVID test.

If you are experiencing symptoms of the Flu with a fever or shortness of breath, please phone a Doctor or 13Health immediately.

We want to keep everyone safe; your cooperation is very much appreciated.

updated 24/09/2021


Minister for health, Greg Hunt has confirmed that ALL allied health businesses nationally can continue working and are encouraged to do so.


Update on Telehealth 27th March 2020:   The Australian Physiotherapy Association has released a statement in relation to Private Health Funds and Telehealth. With several health funds agreeing to provide benefits for individual (one on one) Physiotherapy teleconsultations from Tuesday 14th April 2020. A list of Private Health Funds who will be providing this rebate has not yet been released. In the meantime it is encouraged that you check with your individual health fund to see if they will be covering telehealth consultations. We haven’t yet heard anything in relation to Private Health and Exercise Physiology, so watch this space…. and as soon as we know we will post it here. 

Follow the link to read the full media release from the APA:   https://australian.physio/media/australian-health-funds-announce-tele-physiotherapy-consultations

Massage Therapy:  The Australian Natural Therapies Association, have released that massage therapists are to cease practicing effective immediately in accordance with Government guidelines. Unfortunately, at this time we are unable to offer this service at the clinic. 


Our staff are monitoring COVID-19 very closely. As of midday Monday 23rd March, Gyms and indoor sporting facilities have been temporarily closed. As a result, all our Gym clients will be relocated to the clinic for their treatment so that we can monitor your program from here.

As of Tuesday 24th March, Moreton bay council have closed all of their indoor pools, so we will no longer be able to run our regular hydrotherapy sessions. The practice is still open and is taking additional precautions to ensure we provide the safest environment for you, so we can continue to assist you here.

PhysiEx and group therapy classes   We are reducing the size of our Pilates and Yoga classes to 4 participants to ensure that the recommended 1.5m distance is maintainable for the duration of the class. Please phone ahead to book (additional classes will be added if necessary).

ALL group therapy is moving to ONLINE CLASSES enabling you to participate from the comfort of your own home. If this is something that you are interested in please phone reception on 5495 3255 or email: reception@caboolturephysio.com

 Telehealth services will soon be rebatable

The department of health is now developing full allied health telehealth options along with other health and medical services within the week. For our clients who are self-isolating or are at a higher risk of infection, this will enable us to continue vital face-to-face services where possible keeping you healthy and mobile. If you would like more info on our phone/online consultations, please phone 5495 3255.

We will continue upholding our high clinical and sanitation standards. Our staff oversee our clinic cleaning processes to ensure these are comprehensive and thorough. 

Hygiene:

  • All surface areas are being disinfected and sanitised at a higher frequency, including reception, doors, chairs and toys in the play area.
  • We have re-arranged our waiting area to allow for effective social distancing.
  • The surface of the treatment beds are disinfected and cleaned between patients as regular practice.
  • All exercise equipment is cleaned after use and the parallel bars are disinfected and sanitised at regular intervals throughout the day.
  • Patients are encouraged to wash their hands prior to attending the clinic and are invited to use the hand sanitiser provided onsite. We have handwashing and hand sanitisation instructions at all sanitisation stations throughout the clinic please have a read to ensure you are getting optimal benefit from your sanitisation processes.
  • The bathroom is monitored and cleaned by staff regularly throughout the day.

Your health is important to us. We ask that you evaluate your own health and the health of those that you have been in close contact with prior to attending the clinic.

If you have been unwell recently, please phone Reception on 5495 3255 prior to your appointment so that we can discuss with you your options for treatment.

We ask that you refrain from attending the practice if:

  1. you have been overseas within the last 14 days
  2. you have been in close contact with a known case of COVID-19
  3. Have flu like symptoms and have not received medical clearance from a GP.

If you are experiencing symptoms of the Flu with a fever or shortness of breath, please phone a doctor or 13health immediately.

To protect against infections, it is advised you:

    • washing your hands often with soap and water
    • using a tissue and cover your mouth when you cough or sneeze
    • avoiding close contact with others, such as touching

Read more about protective measures against coronavirus on the World Health Organization website.

It is important to us to continually deliver a high-quality service in the safest possible environment for you. We are here to assist you and help our community grow healthier and happier, at all stages of life. We take great pride in the role we play in the lives of our clients, so please know that you can continue to rely on us.

 

If you have any further questions, please contact us on 5495 3255 or send an email to reception@caboolturephysio.com.

We will continue to monitor the situation and provide you with relevant up-to-date information as it becomes available. We urge you to be vigilant for signs of the virus.

For the latest information about the Coronavirus, visit the Department of Health website.

This page was last updated on Monday 24 March 2020.

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