Last updated: 2 October 2026
About this policy
Caboolture Physical Therapy Centre (“we”, “us”) provides physiotherapy, exercise physiology and other allied health services from 4 Annie St, Caboolture QLD 4510. As a health service provider we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal and health information we collect, why we collect it, how we use and protect it, and how you can access or correct it or make a complaint.
What information we collect
- Contact details such as your name, phone number, email address and postal address.
- Health information needed to assess and treat you, such as your medical history, injury details, assessment results, treatment notes and correspondence with your doctors or other health providers.
- Funding and billing details such as Medicare, private health fund, DVA, NDIS, My Aged Care, WorkCover or other third-party claim information.
- Website enquiries. When you use the contact or Quick Referral forms on this website we collect the details you enter: your name, email, phone number, the services you are interested in, your preferred time to be called and any comments.
- Website usage information collected through cookies and analytics (see “Cookies and analytics” below).
How we collect it
We collect information directly from you, in person, by phone, by email, through our website forms and through our online booking system. With your consent, or where the law allows, we may also receive information from your GP, specialists, other health providers, insurers, employers or funding bodies involved in your care.
Why we collect and use it
- To provide, plan and coordinate your treatment.
- To communicate with you about appointments, enquiries and your care.
- To process payments and claims with Medicare, health funds and other funding bodies.
- To meet our legal, professional and record-keeping obligations.
- To respond to website enquiries and referral requests.
- To understand how our website is used so we can improve it (only where you consent to analytics cookies).
Who we may share it with
We only disclose your information for the purpose it was collected, for a related purpose you would reasonably expect, with your consent, or where required or permitted by law. This may include your referring doctor and other treating practitioners, funding bodies and insurers handling your claim, and service providers who support our practice, including:
- our online booking system (Nookal);
- our website form provider (Gravity Forms, operating on our website) and Cloudflare Turnstile, which helps protect our forms from spam;
- Google Analytics, through Google Tag Manager, only where you consent to statistics cookies.
Some of these service providers may store or process information outside Australia. If you would like to know more about where your information is held, please contact us.
Cookies and analytics
Our website uses a cookie consent tool. Non-essential cookies, including Google Analytics, are off until you accept them, and you can change your choice at any time through Cookie Preferences. See our Cookie Policy for the full list of cookies.
How we store and protect it
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep health records for at least the periods required by law, then destroy or de-identify them securely.
Accessing and correcting your information
You can ask for access to the personal and health information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually 30 days. In limited circumstances the law allows us to refuse access, and if so we will tell you why.
Anonymity
You can make general enquiries without identifying yourself. To provide treatment or process claims, however, we need to know who you are.
Complaints
If you have a concern about how we have handled your information, please contact us first using the details below. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Caboolture Physical Therapy Centre
4 Annie St, Caboolture QLD 4510
Phone: 07 5495 3255
Email: reception@caboolturephysio.com
Changes to this policy
This policy may change over time. The current version will always be available on this page.